Online ITIL® Training and Preparation: Service Transition
Service Transition: This lesson discusses the goals and objectives of service Transition as a lifecycle phase. But before that! Let me ask you, what is the value add of Service transition Phase, to...
View ArticleOnline ITIL® Training and Preparation: Service Transition: Key Principles and...
The Key concepts of Service transition that we are going to understand in this lesson are: Ø The ‘V’ Model of Service transition Ø What is Configuration Item or more commonly known as a ‘CI’. Ø...
View ArticleOnline ITIL® Training and Preparation:Change Management
In this lesson we get introduced to Change Management as a service transition process, the goals and objectives of the process and the fundamental concepts of change management. But before we start...
View ArticleOnline ITIL® Training and Preparation:Change Management :7 R’s of Change...
Change Management : 7 R’s of Change Management: For proper impact assessment and understanding of benefits to risk, these seven questions should be asked. Who RAISED the change? What is the REASON for...
View ArticleChange Management : Change Advisory Board (CAB)
Another key role in Change management is of change Advisory board or CAB. The Change Advisory Board (CAB) is a consultative body that regularly meets to help the change manager assess, prioritize and...
View ArticleOnline ITIL® Training and Preparation:Service Asset and Configuration Management
Let’s now understand the goals and objectives of Service Asset and Configuration Management process. We will also understand some of the key concepts in Service asset and configuration management,...
View ArticleWhat are the basic differences between the Lifecycle and the Capability Modules?
The Intermediate Level of ITIL® certification contains a number of educational modules that candidates are able to choose from, depending on their individual requirements. The intermediate modules are...
View ArticleHow will ITIL® help my career growth in the organization?
Introduction: ITIL® or Information Technology Infrastructure Library is the globally recognized and most widely adopted approach for IT Service Management in the world. It is a set of practices that...
View ArticleITIL® SOA – Service Offerings and Agreements – Course Overview
The ITIL® Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the...
View ArticleITIL® v3 Roles and Responsibilities within the 5 publications
ITIL® V3 roles within Service Strategy IT Steering Group (ISG) • The IT Steering Group (ISG) sets the direction and strategy for IT Services. It includes members of senior management from business and...
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